Medical/Healthcare Professionals PDF Print E-mail

While you take care of your patient’s most valuable resource – their health – we’ll be doing our part to take care of the health of your practice. Our answering service is completely confidential and secure. If requested, patients calling your office will never know that our receptionists aren’t feet away from you and the rest of your team.

Executive Answering Service telephone operators are HIPAA trained and compliant. The telephone receptionist will screen calls, from medical emergencies to referrals, refills and appointment calls. Non-urgent messages can be obtained by Executive Answering Service receptionists while medical emergencies are dispatched immediately to the correct on-call professional.

Along with a friendly and confident staff that is available 24/7, we at Executive Answering Service proudly set ourselves apart from other answering services with our knowledge of the focus and needs of specific medical fields. We are able to offer the quality of service that is aligned with your reputation, the communication technology your physicians require, and a competitive price plan.

Our account managers work with your office manager or doctor to establish very detailed on-call routing and scripting for both routine calls and emergency situations. This allows us to be as thorough with your callers as possible, while only interrupting your doctors when necessary. Executive Answering Service operators can relay any detailed instructions you prefer, such as telling the patient to call back during office hours, taking a message that the office with receive first thing in the morning, referring the patient to the hospital or to call 911, and putting the caller on hold while we seamlessly patch them to the on-call provider/physician. Providing 24/7 answering service, we can even patch calls through to you during office hours, lunchtime, or when we are answering your overflow traffic. We can deliver messages via fax, text message, phone, and/or email.

In medical/healthcare, people obviously care about being able to reach a professional at any time of day. Medical emergencies don’t wait for office hours and your clients want to be able to reach you when they need you. Our 24/7 answering service allows you to keep your office hours while being alerted to emergencies as they arise.

If you’re looking for an answering service that is professional, knowledgeable and sensitive to the needs of your patients, Executive Answering Service is right for you.