Hospice & Home Healthcare PDF Print E-mail

Families looking for or utilizing home health or hospice care for their loved one deserve the utmost respect and sensitivity. Home healthcare and hospice centers provide an invaluable service to patients during times of great need. Executive Answering Service offers compassionate and understanding message and telephone answering services for home healthcare and hospice care organizations. With years of experience working with this industry, our operators act as a calming and sympathetic voice for patients and family members, 24 hours a day, seven days a week. Executive Answering Service operators have specific home healthcare & hospice training, in addition to being HIPAA trained and compliant.

A vital part of the round-the-clock care provided by home health and hospice, Executive Answering Service’s 24/7 inbound call center services act as a critical liaison between patients, families, and care providers. The compassionate and professional telephone operators accurately collect information for immediate dispatch to the proper urgent care facility, nurse, care giver, or scheduler.

Executive Answering Service operators are aware of the diverse needs of hospice and home healthcare services and are attentive to the privacy and sensitivity concerns of patients. We understand the range of care provided by home health and hospice services, from life assistance, to wound care and pain management, to alleviating the pain or discomfort of those who wish to stay in their home as they live out their final days surrounded by family and loved ones.

Executive Answering Service offers a variety of services that include message delivery services, including live operator, voicemail, text message, fax, and email. Available for after-hours, over-flow, and daytime call coverage, our agents take calls 24 hours a day, seven days a week, holidays included. Plus, our operators can use a script, developed together with your patients in mind, to direct the different types of calls coming into your office. This means no calls will be missed and no health emergencies will go unattended.

With Executive Answering Service 24 hour service, nurses, care givers, and administrators will appreciate our professional receptionist delivering messages quickly and efficiently. Patients nearing the end of their days, patients who are being treated from their homes, and patients who need regular but light assistance at home will all appreciate the ease with which they can reach their home healthcare or hospice facility and the kind voice that greets them when they call.

For an answering service that understands the gentle and compassionate nature of hospice and home health care service and is capable of providing speedy and effective communication and message delivery, sign up with Executive Answering Service.